1. Privacy Policy
Effective Date: 01/10/25
Peace Within (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
- Personal Data: Name, email address, contact details, payment information, booking information.
- Special Category Data: Information shared during counselling or coaching sessions, stored securely and confidentially.
- Technical Data: IP address, browser type, cookies, and analytics data.
2. How We Use Your Information
- To deliver counselling, coaching, courses, and memberships.
- To process payments and manage subscriptions.
- To communicate with you (e.g., booking confirmations, updates, newsletters if opted-in).
- To improve our website and services.
3. Legal Basis for Processing
We process your data under GDPR on the basis of:
- Contractual necessity (providing services).
- Legal obligation (record keeping).
- Legitimate interests (improving services).
- Consent (marketing communications).
4. Data Sharing
We may share limited personal data with trusted service providers such as payment processors, email systems, video conferencing platforms. We do not sell your data.
5. Data Retention
- Session records are kept securely for up to 7 years in line with professional and legal standards.
- Marketing data is retained until you withdraw consent.
6. Your Rights
You have the right to access, rectify, erase, restrict, or object to processing of your data, and to lodge a complaint with the ICO (www.ico.org.uk).
7. Contact
If you have concerns about your data, contact us at contact@peacewithinwelbeing.com
2. Terms and Conditions of Website Use and Services
Effective Date: 01/10/25
These Terms and Conditions (“Terms”) govern your use of Peace Within’s website and services. By accessing or using our site, you agree to be bound by these Terms.
1. Services
Peace Within provides counselling, coaching, digital courses, memberships, and related wellbeing services.
2. Eligibility
You must be at least 18 years old to use our services unless parental consent is provided for child/teen counselling.
3. Intellectual Property
All content (text, video, audio, graphics, course materials) remains the property of Peace Within. You may not reproduce, share, or resell our content without written consent.
4. Payments
- All payments must be made in advance.
- Memberships are billed on a recurring basis until cancelled.
- You are responsible for ensuring payment details are accurate and up to date.
5. Cancellations and Refunds
Refer to our Refund & Cancellation Policy.
6. Disclaimer of Liability
- Services are provided “as is” without guarantee of outcomes.
- Counselling and coaching are supportive interventions but not substitutes for medical treatment.
- Peace Within is not liable for indirect or consequential loss arising from use of our services.
7. Governing Law
These Terms are governed by the laws of England and Wales.
3. Refund & Cancellation Policy
Counselling & Coaching
- Appointments cancelled with more than 24 hours’ notice may be rescheduled.
- Less than 24 hours’ notice: full session fee applies.
Courses & Memberships
- Digital courses are non-refundable once accessed.
- Memberships can be cancelled at any time but no pro-rata refunds will be given.
Events & Workshops
- Cancellations up to 7 days prior: full refund.
- Within 7 days: no refund.
4. Cookie Policy
Our website uses cookies to improve your browsing experience and analyse traffic.
- Essential cookies: required for site functionality.
- Analytics cookies: help us understand usage and improve services.
- Managing cookies: You can disable cookies in your browser settings, though some features may not work properly.
5. Disclaimer
Peace Within provides professional counselling, coaching, and educational services. However:
- These services are not substitutes for medical or psychiatric treatment.
- If you are in crisis, please contact emergency services (999 in the UK) or your local crisis line.
- Results from coaching, courses, or memberships are not guaranteed and depend on individual circumstances.
6. Confidentiality & Safeguarding Statement
Peace Within upholds strict confidentiality. Information shared in sessions remains private except in the following circumstances:
- If there is a risk of serious harm to yourself or others.
- If required by law or court order.
- If safeguarding concerns arise involving children or vulnerable adults.
Session records are stored securely in line with GDPR and professional standards.
7. Complaints Procedure
We are committed to high standards of service. If you wish to raise a complaint:
- Contact us at contact@peacewithinwelbeing.com outlining your concern. We aim to respond within 7 working days.
- If unresolved, complaints may be escalated to our professional body (e.g., BACP or other relevant association).
8. Accessibility & Inclusion Statement
Peace Within is committed to making our services inclusive and accessible. We do not discriminate on the basis of race, religion, gender, disability, or background. Please contact us with any accessibility needs so we can make reasonable adjustments.
9. Safeguarding Children & Young People Policy
Effective Date: 01/10/25
Peace Within is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We believe every individual has the right to be protected from harm, abuse, and exploitation.
1. Scope
This policy applies to all Peace Within staff, contractors, counsellors, coaches, volunteers, and anyone engaged in delivering services on our behalf.
2. Principles
- The welfare of the child is paramount (Children Act 1989 & 2004).
- All children have equal rights to protection, regardless of age, gender, culture, ability, or religion.
- We work in line with UK safeguarding laws and professional codes of practice.
3. Responsibilities
- Staff & Practitioners must remain alert to signs of abuse, neglect, or exploitation.
- Designated Safeguarding Lead (DSL): All safeguarding concerns must be reported to the DSL immediately.
- If a child is at risk of immediate harm, staff must contact emergency services (999).
4. Confidentiality
Information will be shared strictly on a need-to-know basis in line with GDPR and safeguarding protocols.
5. Types of Abuse
We recognise the following categories: physical abuse, emotional abuse, sexual abuse, neglect, online exploitation, radicalisation.
6. Responding to Concerns
- Record concerns factually and report to the DSL.
- DSL will assess and, if necessary, refer to local safeguarding boards, social services, or police.
- Support will be offered to those affected while investigations take place.
7. Safer Practice
- All counsellors and coaches working with children will undergo enhanced DBS checks.
- Sessions with children and young people must follow professional ethical boundaries and safeguarding guidance.
10. Community Guidelines
Effective Date: 01/10/25
Peace Within offers online and in-person communities to support learning, healing, and growth. To maintain a safe and supportive environment, all members agree to the following guidelines:
1. Respect & Kindness
- Treat others with dignity, compassion, and respect.
- No hate speech, bullying, or discrimination will be tolerated.
2. Confidentiality
- What is shared in groups stays within the group.
- Do not share another member’s personal story or details outside without their consent.
3. Appropriate Behaviour
- No spam, promotion of external services, or solicitation.
- No sharing of explicit, harmful, or unlawful content.
- Language must remain respectful and mindful of Islamic values.
4. Safeguarding
- If you become aware of a safeguarding concern, report it to the admin team immediately.
- Community spaces are moderated to ensure safety for all members.
5. Participation
- Be open to listening, learning, and contributing positively.
- Differences of opinion are respected, but debates must remain polite and constructive.
6. Consequences
- Breaching these guidelines may result in warnings, suspension, or removal from the group/community without refund.